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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael Merklinger

August 20, 2025

5  out of  5
rating by Michael Merklinger
"I would highly recommend going to State Farm with Susan Terhune and her team. Very fair prices, great to talk to and they do a great job explaining the quotes and everything that they cover. It was truly a seamless process transferring to a new insurance agency for home & auto."
We responded:
"Thanks for highlighting our fair prices and seamless transfer process! We're delighted you chose our team for coverage."
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Barry Gallant

August 15, 2025

5  out of  5
rating by Barry Gallant
"Had to get coverage for a new Vehicle at about closing time and Kaylee May was absolutely thrilled to help me out on such short notice. Her outstanding service was so much appreciated not only does she get 5 stars she also gets 5 👍👍👍👍👍. Thank you Kaylee."
We responded:
"We are overjoyed to hear about Kaylee's outstanding service! Thank you for recognizing her dedication to helping with your coverage needs. It's wonderful to know that Kaylee was able to assist you with getting coverage for your new vehicle, especially on such short notice and close to closing time. Her enthusiasm and willingness to go above and beyond for our customers is truly commendable. We greatly appreciate your five-star rating and the five thumbs up for Kaylee. Your feedback means a lot to us, and we're glad we could provide you with such a positive experience."
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Holly Harrington

August 6, 2025

5  out of  5
rating by Holly Harrington
"Mercedes was exteemely helpful with my questions."
We responded:
"We are thrilled to hear Mercedes was extremely helpful with your questions, Holly! Thank you for your feedback!"
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Charlie Charlie

August 1, 2025

5  out of  5
rating by Charlie Charlie
"They are great people and help me get reasonable insurance"
We responded:
"Thank you for your review, Charlie. We're grateful you found our team helpful in getting reasonable insurance coverage."
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Justin Gardyna

June 26, 2025

5  out of  5
rating by Justin Gardyna
"Everyone there is always super helpful and amazing to work with"
We responded:
"Thank you for your review! We appreciate you recognizing our helpful team and amazing service."
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Joe Chaisson

June 25, 2025

5  out of  5
rating by Joe Chaisson
"Working with your team to set up my homeowners insurance has been a most positive experience!"
We responded:
"We are thrilled to hear your homeowners insurance setup was such a positive experience with our team!"
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Gabriel Lambert

May 13, 2025

5  out of  5
rating by Gabriel Lambert
"Kaylee Mae is the GOAT"
We responded:
"Thanks Gabriel! Kaylee Mae truly is the GOAT and we're thrilled you had such a positive experience with her."
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carlene lemay

April 21, 2025

5  out of  5
rating by carlene lemay
"Very easy to work with reasonable. Saved us a lot of money!"
We responded:
"Thank you immensely for your feedback! We're glad we could save you money and make the process easy."
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Cheryl Smith (cjsmith)

April 9, 2025

5  out of  5
rating by Cheryl Smith (cjsmith)
"I wasn't sure what to expect moving from New Mexico to Maine, but changing my policy to Maine was easy. I felt good about having someone looking out for me. Saving me money also by offering options. Kayli was so pleasant to work with."
We responded:
"We are grateful for your trust during your move to Maine. Thank you for recognizing Kayli's excellent service."
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melissa hill

March 27, 2025

5  out of  5
rating by melissa hill
"Great experience!"
We responded:
"Thank you for sharing your feedback! We're glad you had a great experience with our insurance services."
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Brian Tracy

March 12, 2025

5  out of  5
rating by Brian Tracy
"Always so pleasant and helpful, thank you"
We responded:
"We are absolutely thrilled to hear you found us pleasant and helpful. Thank you for your trust, Brian!"
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Sherry Lord

March 10, 2025

5  out of  5
rating by Sherry Lord
"Very friendly service, quick to help you out On pricing and bundling"
We responded:
"Your review is appreciated! We're glad our friendly service helped with your pricing and bundling needs."
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Sandra Gulnick

March 6, 2025

5  out of  5
rating by Sandra Gulnick
"I would like to say that we received excellent customer service when we signed up and hoping to have a great relationship the lady I spoke with was very kind and patient with us she did a really great job"
We responded:
"Thank you for your review, Sandra. We're thrilled you received excellent customer service and experienced our team's kindness and patience."
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Kayla Deering

March 3, 2025

5  out of  5
rating by Kayla Deering
"Kayli was super helpful & was right on getting me the qoutes I needed. She made this process super easy. We also saved hundreds of dollars by switching so that alone is a plus! We are also paying much less for our homeowners then we expected. Overall we are super happy & appreciate state farm!"
We responded:
"We are glad to hear Kayli made switching super easy and helped you save hundreds on insurance coverage!"
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Linda Saulter

February 25, 2025

5  out of  5
rating by Linda Saulter
"I saved sooooo much switching to Sue Terhune , and her office is extremely easy to work with. love them!!!"
We responded:
"We are absolutely thrilled to hear you saved so much switching to Sue and love working with us!"
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Cynthia Williamson

February 7, 2025

5  out of  5
rating by Cynthia Williamson
"The service was great and the price is cheaper than what I had."
We responded:
"Thank you so much Cynthia!"
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Joan Meldrum

February 7, 2025

5  out of  5
rating by Joan Meldrum
"We were looking for coverage for our home, camp and vehicles. Walked into the Farmington, Maine State Farm office and were given quotes very quickly . We were very impressed with the attention, knowledge, and welcoming nature of the agents. Extremely pleased to be under the umbrella of State Farm Insurance!"
We responded:
"Thank you so much for your kind feedback, Joan!"
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Cheyenne Simkins

January 30, 2025

5  out of  5
rating by Cheyenne Simkins
"Susan was super helpful and very kind. She was able to lower my quote and help me with technical issues. Would definitely recommend her :)"
We responded:
"We are so glad we could be of assistance. Thank you for the recommendation!"
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Amanda Gullifer

January 24, 2025

5  out of  5
rating by Amanda Gullifer
"Very helpful and friendly service! Would highly recommend them to others who are seeking competitive pricing on insurance and great customer service!"
We responded:
"Hi Amanda, thank you so much for your review!"
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Eric Tanguay

January 9, 2025

5  out of  5
rating by Eric Tanguay
"listens to your needs and works with you. awesome"
We responded:
"Thank you Eric!"
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Samantha Mitchell

January 3, 2025

5  out of  5
rating by Samantha Mitchell
"Absolutely love Susan Terhune - State Farms insurance out of Farmington Maine. I have been a loyal customer since my first car when I was 19. I'm now 49 and have always enjoyed their customer service, very kind team of associates and Susan herself. I recommend them to anyone looking for a kind understand group of people who are very willing to help and answer any and all questions or concerns you may have."
We responded:
"Thank you so much for your loyal business, Samantha! We appreciate the recommendation."
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Jeff Raymond

December 27, 2024

5  out of  5
rating by Jeff Raymond
"Friendky and prompt"
We responded:
"Thank you Jeff!"
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Billi

November 22, 2024

5  out of  5
rating by Billi
"Very friendly and helpful staff! Kaylee-Mae was very helpful and understanding."
We responded:
"Thanks so much for your feedback, Billi!"
Profile photo of Lucian Laurie Jr.

Lucian Laurie Jr.

November 20, 2024

5  out of  5
rating by Lucian Laurie Jr.
"I have been considering getting my insurance from USAA for a little while. They serve the military, and are consistently number 1 in the Consumer Reports (CR) ratings for insurance companies. I put a fair amount of faith in CR, so it is a constant temptation to switch companies. I haven't though, and the main reason is an interaction I just had with Kayleigh in your office. Your phones are apparently not working very well, and Kayleigh immediately called me back on her cell phone so we could speak more easily. She was polite, she knows me every time I call, no matter how infrequently, and she handles every situation rapidly and efficiently. Whatever CR says, your office is number 1 in my estimation, and will remain so, because of people like you, and her. Please communicate my gratitude to Kayleigh (I hope that is the correct spelling of her name). If I can share that with anybody further up the chain, please put me in touch with them, and I would be happy to."
We responded:
"Thank you so much for your kind words Lucian! We appreciate your feedback. We are so happy to hear that you had great experience with Kaylee."
Profile photo of CHRIS WYDER

CHRIS WYDER

October 25, 2024

5  out of  5
rating by CHRIS WYDER
"Extremely helpful, positive and efficient"
We responded:
"Thank you Chris!"