Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jayden Perreault

Jayden Perreault

August 2, 2026

5  out of  5
rating by Jayden Perreault
"Highly recommend Susan Terhune’s State Farm agency! I’ve been with them for almost 6 months and have been very pleased with the service and quality from all of the staff!!"
Profile photo of John Volante

John Volante

July 31, 2026

5  out of  5
rating by John Volante
"Fast, easy, and professional"
Profile photo of Cindi Kugell

Cindi Kugell

July 29, 2026

5  out of  5
rating by Cindi Kugell
"I’ve been with Susan Terhune and her team my entire adult life, no other company can match State Farm’s rates or service. Best branch and amazing company to work with. Thank you for excellent service for my family and now my adult children!"
Profile photo of Rebecca Lancaster

Rebecca Lancaster

July 24, 2026

5  out of  5
rating by Rebecca Lancaster
"Kaylee-Mae was very helpful!"
Profile photo of Melissa Ellis

Melissa Ellis

June 27, 2026

5  out of  5
rating by Melissa Ellis
"Kaylee-Marie was a pleasure to work with!"
Profile photo of KC Finnegan

KC Finnegan

June 22, 2026

5  out of  5
rating by KC Finnegan
"Susan and her team were easy to work with and quickly helped me find savings and the coverage I needed. Highly recommend"
Profile photo of Mainer 57

Mainer 57

June 19, 2026

5  out of  5
rating by Mainer 57
"Been with her about 30 years now, maybe more. Always great service with a smile. A pleasure to deal with."
Profile photo of Alan Hutchinson

Alan Hutchinson

June 15, 2026

5  out of  5
rating by Alan Hutchinson
"Excellent!!!"
We responded:
"Alan, Thank you for this wonderful rating! - Susan"
Profile photo of Pauline Ryynanen

Pauline Ryynanen

June 9, 2026

5  out of  5
rating by Pauline Ryynanen
"Heather G at Susan Terhune was so incredibly helpful and expedient in helping us add a new car to our policy.
Every time we have needed assistance it has been the same! Love the personal service that we receive!"
Profile photo of Lynn Burnell

Lynn Burnell

May 12, 2026

5  out of  5
rating by Lynn Burnell
"Excellent service"
Profile photo of Eric Larsen

Eric Larsen

March 26, 2026

5  out of  5
rating by Eric Larsen
"They have been very helpful over the years with my policy and always respond quickly whenever I need to add or remove vehicles."
Profile photo of Jonathan Small

Jonathan Small

March 23, 2026

5  out of  5
rating by Jonathan Small
"I chose State Farm because the rates are fair. I didn’t anticipate having to file a claim, but it happened. I was pleased that the settlement was fair, and Heather was very helpful at getting me through the process."
Profile photo of Maggie Robinson

Maggie Robinson

March 16, 2026

5  out of  5
rating by Maggie Robinson
"Susan was super helpful when insuring our new car. I even had a temporary ID card before the car arrived from the dealership!"
Profile photo of Cynthia Kugell

Cynthia Kugell

March 10, 2026

5  out of  5
rating by Cynthia Kugell
"Fast and efficient, always interested in helping us with the best rate for the coverage we need. Nobody beats their pricing for items we have covered."
Profile photo of Candece Marshall

Candece Marshall

February 27, 2026

5  out of  5
rating by Candece Marshall
"Always a pleasure to deal with."
Profile photo of David Fletcher

David Fletcher

February 13, 2026

5  out of  5
rating by David Fletcher
"I've used Susan Terhune/State Farm for years and multiple vehicles. Always had good service, and as a former auto body estimator I know that the insurance they sell serves the customer well when accidents happen."
Profile photo of Mark E. Brockmann

Mark E. Brockmann

February 12, 2026

5  out of  5
rating by Mark E. Brockmann
"Susan Terhune and her team are very professional and resposive to all insurance needs. They have helped me out many times over the years and I would highly recommend them."
Profile photo of Graybert Beacham

Graybert Beacham

February 10, 2026

5  out of  5
rating by Graybert Beacham
"Everyone in the office is always helpful and efficient! We have had the same excellent experience for about 30 years now!"
Profile photo of John Hoes

John Hoes

January 15, 2026

5  out of  5
rating by John Hoes
"Agent was very professional, knowledgeable, concise and confiu"
Profile photo of Regan Dion

Regan Dion

January 5, 2026

5  out of  5
rating by Regan Dion
"I have had the best experience working with State Farm and the crew that works with Susan. They all have been super helpful and easy to work with. I recommend this Team to all my family and friends!"
Profile photo of Kristy Norton

Kristy Norton

December 30, 2025

5  out of  5
rating by Kristy Norton
"Been with the same insurance company for over 37 years so for us to switch is really saying something. Susan Terhune and her team (Kayli) really helped make the transition easy. While our other insurance company seriously lacked C.S. Susan and Kayli did not. Not only did I get what I needed for coverage it was cheaper. We put all of our insurance needs under their roof. Thank you for all of your help and I know that I was quite a handful! ;)
***What a bonus...what business writes thank you cards?***
State Farm does, that's who! Thank you Kayli & Team :)

Update:
Still quite happy with Susan, Mercedes, and the rest of her team. State Farm keeps you up to date with any and all happenings."
We responded:
"We are delighted to have been able to assist you with your insurance needs. Thank you for choosing Susan Terhune - State Farm Insurance Agent!"
Profile photo of Michael Merklinger

Michael Merklinger

August 20, 2025

5  out of  5
rating by Michael Merklinger
"I would highly recommend going to State Farm with Susan Terhune and her team. Very fair prices, great to talk to and they do a great job explaining the quotes and everything that they cover. It was truly a seamless process transferring to a new insurance agency for home & auto."
We responded:
"Thanks for highlighting our fair prices and seamless transfer process! We're delighted you chose our team for coverage."
Profile photo of Barry Gallant

Barry Gallant

August 15, 2025

5  out of  5
rating by Barry Gallant
"Had to get coverage for a new Vehicle at about closing time and Kaylee May was absolutely thrilled to help me out on such short notice. Her outstanding service was so much appreciated not only does she get 5 stars she also gets 5 👍👍👍👍👍. Thank you Kaylee."
We responded:
"We are overjoyed to hear about Kaylee's outstanding service! Thank you for recognizing her dedication to helping with your coverage needs. It's wonderful to know that Kaylee was able to assist you with getting coverage for your new vehicle, especially on such short notice and close to closing time. Her enthusiasm and willingness to go above and beyond for our customers is truly commendable. We greatly appreciate your five-star rating and the five thumbs up for Kaylee. Your feedback means a lot to us, and we're glad we could provide you with such a positive experience."
Profile photo of Holly Harrington

Holly Harrington

August 6, 2025

5  out of  5
rating by Holly Harrington
"Mercedes was exteemely helpful with my questions."
We responded:
"We are thrilled to hear Mercedes was extremely helpful with your questions, Holly! Thank you for your feedback!"
Profile photo of Charlie Charlie

Charlie Charlie

August 1, 2025

5  out of  5
rating by Charlie Charlie
"They are great people and help me get reasonable insurance"
We responded:
"Thank you for your review, Charlie. We're grateful you found our team helpful in getting reasonable insurance coverage."