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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brian Tracy

March 12, 2025

5  out of  5
rating by Brian Tracy
"Always so pleasant and helpful, thank you"
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Sherry Lord

March 10, 2025

5  out of  5
rating by Sherry Lord
"Very friendly service, quick to help you out On pricing and bundling"
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Sandra Gulnick

March 6, 2025

5  out of  5
rating by Sandra Gulnick
"I would like to say that we received excellent customer service when we signed up and hoping to have a great relationship the lady I spoke with was very kind and patient with us she did a really great job"
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Kayla Deering

March 3, 2025

5  out of  5
rating by Kayla Deering
"Kayli was super helpful & was right on getting me the qoutes I needed. She made this process super easy. We also saved hundreds of dollars by switching so that alone is a plus! We are also paying much less for our homeowners then we expected. Overall we are super happy & appreciate state farm!"
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Linda Saulter

February 25, 2025

5  out of  5
rating by Linda Saulter
"I saved sooooo much switching to Sue Terhune , and her office is extremely easy to work with. love them!!!"
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Cynthia Williamson

February 7, 2025

5  out of  5
rating by Cynthia Williamson
"The service was great and the price is cheaper than what I had."
We responded:
"Thank you so much Cynthia!"
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Joan Meldrum

February 7, 2025

5  out of  5
rating by Joan Meldrum
"We were looking for coverage for our home, camp and vehicles. Walked into the Farmington, Maine State Farm office and were given quotes very quickly . We were very impressed with the attention, knowledge, and welcoming nature of the agents. Extremely pleased to be under the umbrella of State Farm Insurance!"
We responded:
"Thank you so much for your kind feedback, Joan!"
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Cheyenne Simkins

January 30, 2025

5  out of  5
rating by Cheyenne Simkins
"Susan was super helpful and very kind. She was able to lower my quote and help me with technical issues. Would definitely recommend her :)"
We responded:
"We are so glad we could be of assistance. Thank you for the recommendation!"
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Amanda Gullifer

January 24, 2025

5  out of  5
rating by Amanda Gullifer
"Very helpful and friendly service! Would highly recommend them to others who are seeking competitive pricing on insurance and great customer service!"
We responded:
"Hi Amanda, thank you so much for your review!"
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Eric Tanguay

January 9, 2025

5  out of  5
rating by Eric Tanguay
"listens to your needs and works with you. awesome"
We responded:
"Thank you Eric!"
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Samantha Mitchell

January 3, 2025

5  out of  5
rating by Samantha Mitchell
"Absolutely love Susan Terhune - State Farms insurance out of Farmington Maine. I have been a loyal customer since my first car when I was 19. I'm now 49 and have always enjoyed their customer service, very kind team of associates and Susan herself. I recommend them to anyone looking for a kind understand group of people who are very willing to help and answer any and all questions or concerns you may have."
We responded:
"Thank you so much for your loyal business, Samantha! We appreciate the recommendation."
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Jeff Raymond

December 27, 2024

5  out of  5
rating by Jeff Raymond
"Friendky and prompt"
We responded:
"Thank you Jeff!"
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Billi

November 22, 2024

5  out of  5
rating by Billi
"Very friendly and helpful staff! Kaylee-Mae was very helpful and understanding."
We responded:
"Thanks so much for your feedback, Billi!"
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Lucian Laurie Jr.

November 20, 2024

5  out of  5
rating by Lucian Laurie Jr.
"I have been considering getting my insurance from USAA for a little while. They serve the military, and are consistently number 1 in the Consumer Reports (CR) ratings for insurance companies. I put a fair amount of faith in CR, so it is a constant temptation to switch companies. I haven't though, and the main reason is an interaction I just had with Kayleigh in your office. Your phones are apparently not working very well, and Kayleigh immediately called me back on her cell phone so we could speak more easily. She was polite, she knows me every time I call, no matter how infrequently, and she handles every situation rapidly and efficiently. Whatever CR says, your office is number 1 in my estimation, and will remain so, because of people like you, and her. Please communicate my gratitude to Kayleigh (I hope that is the correct spelling of her name). If I can share that with anybody further up the chain, please put me in touch with them, and I would be happy to."
We responded:
"Thank you so much for your kind words Lucian! We appreciate your feedback. We are so happy to hear that you had great experience with Kaylee."
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CHRIS WYDER

October 25, 2024

5  out of  5
rating by CHRIS WYDER
"Extremely helpful, positive and efficient"
We responded:
"Thank you Chris!"
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Terry Brennan

October 11, 2024

5  out of  5
rating by Terry Brennan
"Great professional service! Kaylee-Mae is a kind and courteous agent representative. She made my policy transition easy and followed up when corporate mixed up policies. She is an excellent asset to your office."
We responded:
"Terry, thanks so much for leaving us a review! We are so glad you had a positive experience with us. "
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Larry Annadale

July 25, 2024

5  out of  5
rating by Larry Annadale
"Always have a great experience with the ladies at State Farm, very pleasant and knowledgeable"
We responded:
"Thank you for sharing your positive experience with us, Larry. We appreciate your feedback."
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Kristy Norton

July 22, 2024

5  out of  5
rating by Kristy Norton
"Been with the same insurance company for over 37 years so for us to switch is really saying something. Susan Terhune and her team (Kayli) really helped make the transition easy. While our other insurance company seriously lacked C.S. Susan and Kayli did not. Not only did I get what I needed for coverage it was cheaper. We put all of our insurance needs under their roof. Thank you for all of your help and I know that I was quite a handful! ;) ***What a bonus...what business writes thank you cards?*** State Farm does, that's who! Thank you Kayli & Team :)"
We responded:
"We are delighted to have been able to assist you with your insurance needs. Thank you for choosing Susan Terhune - State Farm Insurance Agent!"
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Darcy Guppy

July 18, 2024

5  out of  5
rating by Darcy Guppy
"The service I received was friendly, easy to understand, and quick! I was able to bundle all of my family's vehicles and home with the help of Kaylee-Mae and saved the family A LOT of money! Thank you State Farm!!!"
We responded:
"We're excited to hear about your positive experience with Kaylee-Mae! Thank you for choosing Susan Terhune - State Farm Insurance Agent."
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Laurie Hanson

July 11, 2024

5  out of  5
rating by Laurie Hanson
"Quick to respond to me and so professional! We are thrilled with State Farm’s services."
We responded:
"Thank you for sharing your experience with us! We are thrilled to hear that you found our services quick and professional."
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Paul Maloney

July 2, 2024

5  out of  5
rating by Paul Maloney
"I dealt with Susan, Kayli and Kali May. All were very helpful and allowed me to secure insurance that was appropriate for our needs, and provided me and my lender with the documentation needed to close on a mortgage. If you are looking for insurance and need someone to talk to, to help identify and meet your needs, I highly recommend giving Susan and her team a call! They will help you."
We responded:
"We're thrilled to have been able to assist you with securing the appropriate insurance for your needs. Thank you for recommending us!"
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KingArthur129

July 1, 2024

5  out of  5
rating by KingArthur129
"These guys are great. Good service, and fast. I appreciate them every time I have to interact with them."
We responded:
"We are overjoyed to hear about your positive experience with us. Thank you for your kind words!"
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D Sweet

June 25, 2024

5  out of  5
rating by D Sweet
"Pleasant experience, very patient got done what I asked."
We responded:
"Thank you so much for your review! We appreciate your business."
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Stacey b

June 4, 2024

5  out of  5
rating by Stacey b
"Always takes care of my insurance needs quickly!"
We responded:
"Hi Stacey, we are so happy to hear that you enjoyed your experience with us. We appreciate your business!"
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kendra pratt

June 4, 2024

5  out of  5
rating by kendra pratt
"Great customer service! Gaella made it so easy to add my newly licensed driver to our policy, even congratulating him! Very happy with the premiums as well."
We responded:
"Your positive experience with our customer service and premiums is greatly appreciated. Thank you for sharing your feedback."