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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Billi

Billi

November 22, 2024

5  out of  5
rating by Billi
"Very friendly and helpful staff! Kaylee-Mae was very helpful and understanding."
We responded:
"Thanks so much for your feedback, Billi!"
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Lucian Laurie Jr.

November 20, 2024

5  out of  5
rating by Lucian Laurie Jr.
"I have been considering getting my insurance from USAA for a little while. They serve the military, and are consistently number 1 in the Consumer Reports (CR) ratings for insurance companies. I put a fair amount of faith in CR, so it is a constant temptation to switch companies. I haven't though, and the main reason is an interaction I just had with Kayleigh in your office. Your phones are apparently not working very well, and Kayleigh immediately called me back on her cell phone so we could speak more easily. She was polite, she knows me every time I call, no matter how infrequently, and she handles every situation rapidly and efficiently. Whatever CR says, your office is number 1 in my estimation, and will remain so, because of people like you, and her. Please communicate my gratitude to Kayleigh (I hope that is the correct spelling of her name). If I can share that with anybody further up the chain, please put me in touch with them, and I would be happy to."
We responded:
"Thank you so much for your kind words Lucian! We appreciate your feedback. We are so happy to hear that you had great experience with Kaylee."
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CHRIS WYDER

October 25, 2024

5  out of  5
rating by CHRIS WYDER
"Extremely helpful, positive and efficient"
We responded:
"Thank you Chris!"
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Terry Brennan

October 11, 2024

5  out of  5
rating by Terry Brennan
"Great professional service! Kaylee-Mae is a kind and courteous agent representative. She made my policy transition easy and followed up when corporate mixed up policies. She is an excellent asset to your office."
We responded:
"Terry, thanks so much for leaving us a review! We are so glad you had a positive experience with us. "
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Larry Annadale

July 25, 2024

5  out of  5
rating by Larry Annadale
"Always have a great experience with the ladies at State Farm, very pleasant and knowledgeable"
We responded:
"Hi Larry, thanks so much for your feedback!"
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Kristy Norton

July 22, 2024

5  out of  5
rating by Kristy Norton
"Been with the same insurance company for over 37 years so for us to switch is really saying something. Susan Terhune and her team (Kayli) really helped make the transition easy. While our other insurance company seriously lacked C.S. Susan and Kayli did not. Not only did I get what I needed for coverage it was cheaper. We put all of our insurance needs under their roof. Thank you for all of your help and I know that I was quite a handful! ;) ***What a bonus...what business writes thank you cards?*** State Farm does, that's who! Thank you Kayli & Team :)"
We responded:
"Kristy, thanks so much for this wonderful review. We are so happy that we were able to make your transition easy!"
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Darcy Guppy

July 18, 2024

5  out of  5
rating by Darcy Guppy
"The service I received was friendly, easy to understand, and quick! I was able to bundle all of my family's vehicles and home with the help of Kaylee-Mae and saved the family A LOT of money! Thank you State Farm!!!"
We responded:
"Darcy, we are so happy to hear that you were satisfied with our service and the help you received from Kaylee-Mae!"
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Laurie Hanson

July 11, 2024

5  out of  5
rating by Laurie Hanson
"Quick to respond to me and so professional! We are thrilled with State Farm’s services."
We responded:
"Thank you so much Laurie!"
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Paul Maloney

July 2, 2024

5  out of  5
rating by Paul Maloney
"I dealt with Susan, Kayli and Kali May. All were very helpful and allowed me to secure insurance that was appropriate for our needs, and provided me and my lender with the documentation needed to close on a mortgage. If you are looking for insurance and need someone to talk to, to help identify and meet your needs, I highly recommend giving Susan and her team a call! They will help you."
We responded:
"Paul, thank you so much for your recommendation! We greatly appreciate your business."
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KingArthur129

July 1, 2024

5  out of  5
rating by KingArthur129
"These guys are great. Good service, and fast. I appreciate them every time I have to interact with them."
We responded:
"Thank you so much for your kind words!"
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D Sweet

June 25, 2024

5  out of  5
rating by D Sweet
"Pleasant experience, very patient got done what I asked."
We responded:
"Thank you so much for your review! We appreciate your business."
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Stacey b

June 4, 2024

5  out of  5
rating by Stacey b
"Always takes care of my insurance needs quickly!"
We responded:
"Hi Stacey, we are so happy to hear that you enjoyed your experience with us. We appreciate your business!"
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kendra pratt

June 4, 2024

5  out of  5
rating by kendra pratt
"Great customer service! Gaella made it so easy to add my newly licensed driver to our policy, even congratulating him! Very happy with the premiums as well."
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Sharon Mayer

June 4, 2024

5  out of  5
rating by Sharon Mayer
"Friendly, professional and knowledgeable agency. It has been a pleasure working with this office. Thank you for all your help and the easy transition to State Farm Kayli !"
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Maren O’Connell

May 30, 2024

5  out of  5
rating by Maren O’Connell
"Kaylee was so helpful, and got my info submitted so quickly!"
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Jennifer Kennedy

May 30, 2024

5  out of  5
rating by Jennifer Kennedy
"Kaylee always makes our interactions very easy and enjoyable, good customer service is a big deal to me and she definitely meets my expectations."
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John Moran

May 22, 2024

5  out of  5
rating by John Moran
"I highly recommend Susan Terhune's office for any insurance needs. Susan and Kaylie and other staff provide great service and advice, and always respond quickly to questions and requests."
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W L

May 11, 2024

5  out of  5
rating by W L
"First class service! I saved money received much better coverage and I was treated wonderfully by everyone I dealt with. And my new insurances were ready and in place before the end of the day!"
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Paula Harting

April 16, 2024

5  out of  5
rating by Paula Harting
"I called to add a new vehicle to our insurance. Gaella was courteous, helpful and made the process easy and convenient for me. I then asked about the coverage on my Jeep as I wanted to know if a cracked windshield was covered. Sure enough it was. She sent the claim out to Safelite and it couldn’t have been more than 10 minutes later a rep from Safelite called to schedule and appointment. They’re coming to my house this Thursday to replace it. No charge at all as it was covered under my insurance! Awesome service!"
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Sammy

March 5, 2024

5  out of  5
rating by Sammy
"My team has worked with Susan Terhune for years and we have had a wonderful experience with her and the rest of the agency! They are kind, attentive and very knowledgeable."
We responded:
"Thank you so much, Sammy! I appreciate you! "
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Gilbert Miller

June 9, 2023

5  out of  5
rating by Gilbert Miller
"Very responsive. Excellent customer service. Great communication."
We responded:
"Thank you Gilbert! It’s been a pleasure working with you and the family! "
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Christine Noyes

June 8, 2023

5  out of  5
rating by Christine Noyes
"Highly recommend!! Great to work with."
We responded:
"Thank you, Christine! Much appreciate!! "
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Alan Hutchinson

November 26, 2020

5  out of  5
rating by Alan Hutchinson
"Excellent!!!"
We responded:
"Alan, Thank you for this wonderful rating! - Susan"
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Hodge Files

July 7, 2020

5  out of  5
rating by Hodge Files
"The best place for insurance, just because of the ladies working there."
We responded:
"Hi, Thank you for your loyalty to our office! Means the world to us! - Susan"
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Dennis Mills

February 13, 2020

5  out of  5
rating by Dennis Mills
"Very personal service great people"
We responded:
"Thank you, Dennis! Much appreciated!"